Privacy Policy

1. Introduction

FB Dental ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dental services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW) where applicable.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, date of birth, and contact details (address, phone, email)
• Medicare number and health fund details
• Medical and dental history
• Insurance and payment information
• Emergency contact information

2.2 Health Information

As a dental practice, we collect sensitive health information including:

• Dental examination records and X-rays
• Treatment plans and procedures
• Medications and allergies
• Previous dental work and history

2.3 Website Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on site
• Cookies and similar tracking technologies
• Information provided through contact forms

3. How We Use Your Information

We use your personal and health information for the following purposes:

• Providing dental treatment and care
• Scheduling appointments and sending reminders
• Processing payments and insurance claims
• Communicating with you about your treatment
• Maintaining your dental records
• Improving our services and website
• Complying with legal and regulatory requirements

4. Disclosure of Information

We may disclose your information in the following circumstances:

• Health Professionals: To other healthcare providers involved in your care
• Insurance Companies: For processing claims and payments
• Legal Requirements: When required by law or court order
• Emergency Situations: To protect your health and safety
• Service Providers: To trusted third parties who assist in our operations

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Encryption of sensitive data
• Access controls and staff training
• Regular security assessments and updates
• Secure website with SSL encryption

6. Retention of Information

We retain your personal and health information for as long as necessary to:

• Provide ongoing dental care
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Dental records are typically retained for 7 years after your last visit, or longer if required by law.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Complaint: Make a complaint about our privacy practices
• Withdraw Consent: Withdraw consent for certain uses of your information

To exercise these rights, please contact us using the details provided below.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyse website traffic and usage patterns
• Remember your preferences and settings

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable privacy laws.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may make a complaint to:

We encourage you to contact us first to resolve any privacy concerns before making a formal complaint.